Privacy Policy

Last Updated: May 13, 2026

G12 Forwarding Services, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients, website visitors, and delivery recipients. This Privacy Policy outlines how we collect, process, use, store, and dispose of your personal data in compliance with the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations.

1. Personal Data We Collect

We collect data through our website (g12express.com), office transactions, and logistics operations. The information collected depends on your relationship with us:

  • Website Inquiries: Name, email address, phone number, and inquiry details provided via our online contact form.

  • Corporate Client Information: Company name, authorized representative details, billing address, Tax Identification Number (TIN), and payment records for offline accounting and billing purposes.

  • Delivery & Logistics Data: Recipient name, physical delivery address, contact number, and tracking details required to perform our forwarding and delivery services.

  • Website Usage Data: Standard server logs and analytics (e.g., IP address, browser type) to ensure site security and monitor performance.

2. Purpose of Collection and Processing

We process personal data only for legitimate business and logistics purposes:

  • Delivery & Monitoring: To process bookings, execute deliveries, provide real-time status tracking, and coordinate directly with recipients.

  • Billing & Accounting: To manage client accounts, process invoices, and maintain offline records as required by the Bureau of Internal Revenue (BIR). This includes using the recipient’s information and delivery status as proof of service for client invoicing.

  • Communication: To respond to inquiries submitted through our website, provide customer support, and resolve delivery-related issues.

  • Legal Compliance: To comply with regulatory requirements and protect our legal rights.

3. Sharing and Disclosure

We do not sell your personal data. We may share your information only when necessary:

  • Shipping & Logistics Partners: To fulfill deliveries, we share necessary details (such as recipient name, physical address, and phone number) with our trusted third-party couriers, freight forwarders, and subcontractors. These partners are bound by confidentiality agreements to ensure your data is strictly used for delivery purposes and remains protected.

  • Government Agencies: As mandated by law for tax, regulatory, or legal compliance (e.g., BIR).

  • Service Providers: Trusted third-party tools we use to operate our website or manage our accounting, provided they maintain strict data protection standards.

4. Data Storage and Retention

We implement robust organizational, physical, and technical security measures to protect your data against unauthorized access, modification, or data breaches.

Retention Period: We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by Philippine law. Billing, accounting, and proof-of-delivery records are generally retained for up to 10 years per tax regulations, after which they are securely disposed of.

5. Your Rights as a Data Subject

Under the DPA, you have the following rights regarding your personal data:

Right to be Informed

Know how and why your data is collected and processed.

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Correct inaccurate or outdated information.

Right to Erasure or Blocking

Request the deletion or blocking of your data under specific conditions.

Right to Object

Object to the processing of your data.

Right to Data Portability

Obtain a copy of your data in a structured, electronic format.

Right to File a Complaint

Lodge a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

6. Contact Us

If you have questions about this Privacy Policy, have concerns about how we handle your data, or wish to exercise your rights as a data subject, please contact us at:

  • Office Address2/F Malayan Textiles Office, #008 Santa Ana Drive, Brgy. Sun Valley, Parañaque City, Philippines